Standard Terms & Conditions

Prices:

1. Prices will always be those ruling at date of dispatch unless a specific fixed price quotation has been agreed by ASSA ABLOY when submitting a written quotation.

2. ASSA ABLOY will always endeavour to give as much notice as possible of any price increases but due to fluctuating costs of materials linked to local inflation and monetary foreign exchange rate fluctuations, prices may be subject to change without notice.

3. The Buyer should check for any price increases due to foreign exchange fluctuation before placing a firm order for large quantities of these products. Any change in exchange rate of more than 5% may result in a price revision. Forward cover against exchange rate fluctuation can be offered to the Buyer.

4. All prices quoted are exclusive of Value Added Tax.

5. E. & O.E. : Errors and Omissions expected in price lists, quotations and specifications

6. A 5% packaging premium will be charged if it is requested that lock components be packed as a lockset. Stock orders will be rounded to the nearest case quantity.

7. A packaging premium on all Pack-By-Door requests will be charged at R 10.00 per door.

Delivery:

1. All delivery dates are given in good faith but any delay in delivery for any reason shall not constitute any breach ofcontract and no claims arising out of late delivery shall be considered. [Section 19(6) CPA]

 

Specification:

1. Unless otherwise stated, specifications generally will conform to that quoted in the Company’s latest catalogue, but we reserve the right to alter such specification without notice. Supplementary catalogue pages as issued from time to time will be deemed to be part of the Company’s latest catalogue.

 

General:

1. No responsibility is accepted for delay caused by war, force majeure, restraint or control by government, strikes, lockouts, disputes, accidents to works, plant or machinery or any other circumstances beyond control, which affect or interfere with the production or delivery of goods sold, and we reserve the right to cancel or suspend orders or deliveries on the occurrence of such eventualities.

2. A R250/hour Marketing fee to be charged for any artwork or event planning.

 

Definitions:

1. Company, also referred to as ASSA ABLOY, shall mean ASSA ABLOY (SA) (Pty) Limited.

2. Buyer shall mean the party to whom the order acknowledgment, Invoice and Statement is addressed. In particular, the Buyer’s attention is drawn to clauses which have been highlighted, where the Buyer’s risk may be limited, risk or liability assumed or an indemnity given by the Buyer.Conditions of Sale

Carriage and Place of Delivery:

 1. Republic of South Africa - In all cases delivery will be on a carriage and insurance paid basis, ex Johannesburg, by ASSA ABLOY designated and approved road transport, to any destination in the Republic of South Africa It is the responsibility of the Buyer to indicate clearly on the order, the address to which the goods should be consigned and no subsequent costs will be borne by ASSA ABLOY in the event of the Buyer’s error. R150 delivery fee for 3-5 day delivery & a R500 fee will be charged for over-night delivery.

2. Over-Border Freight & Documentation Fee - All goods dispatched for Namibia, Lesotho, Swaziland & Botswana will be charged a R150.00 Over-Border Freight Fee and a RSO.OO Over-Border Documentation Fee

3. Export - All goods dispatched for Export will be Carriage Forward and are F.O.B. Johannesburg.

4. Non-returnable Containers - Standard containers for standard bulk packing will be supplied free of charge, but any special packing, including non-returnable wooden export cases, will be charged at extra cost.

5. Damage - Non-receipt of goods or goods delivered in a damaged condition shall be notified to ASSA ABLOY within ten (10) business days. The receipt of ASSA ABLOY’s invoice shall be the notification of dispatch upon which the Buyer shall make a non delivery claim.

6. Weight - The goods to be dispatched to the customer shall be packed and weighed by the ASSA ABLOY at the place of dispatch. The packed weight shall be marked on the packaging. The Buyer should check that the goods conform to their description and weight as soon as possible after they are received. No claims for short delivery will be entertained unless the Buyer can prove that the goods delivered are not of the weight declared on the packaging.

 

Minimum Invoice Value and Pack Quantities:

1. All orders with a value of less than R 3,000.00 excluding VAT shall have a R 100.00 minimum order surcharge (MOS) applied.

2. Stock will only be sold in multiples of standard pack quantities as shown in the price list. Non-conforming quantities, will be subject to a R 10.00

 

Break Bulk fee on the price indicated.Return of Goods:

1. Unless specifically stated in writing, ASSA ABLOY does not supply goods on a “Sale or Return” basis.

2. The Buyer may only return goods to ASSA ABLOY after receipt of a Return Material Authorisation (RMA), which shall be issued through the ASSA ABLOY sales department after authorization by the appropriate manager.

3. In order for a RMA to be issued, full particulars of the ASSA ABLOY invoice and dispatch note number, together with quantities, item numbers and description of goods and the reason for return, must be provided by the Buyer.

4. Goods being surplus to requirements or wrongly ordered by the Buyer do not constitute a reason for requesting a RMA.

5. Any goods returned to ASSA ABLOY without a RMA will be held by ASSA ABLOY awaiting the Buyer’s disposal instructions. No action will be taken and if the goods are not yet paid, full payment will be expected on due date otherwise the account shall be deemed overdue.

6.The costs of shipping returned goods will be for the account of the Buyer and no carriage will be payable by ASSA ABLOY.

7. Any goods that ASSA ABLOY accepts back for credit due to no fault of ASSA ABLOY shall be subject to a 15% handling charge, provided the goods are in the same condition as when they left ASSA ABLOY.

8. Should restoration be required to returned goods, the further cost of such restoration will be deducted from the credit allowed.

9. ASSA ABLOY undertakes to only issue a credit note for any agreed RMA unless the goods are returned in terms of the provisions of Section 56 of the Consumer Protection Act 68 of 2009.

10. No refund will be made for goods manufactured to Buyer’s specific requirements, unless they do not reasonably conform to the material specifications of the order [Section 19(5)(b) CPA] and for Master Keyed Suites may under no circumstances to refunded for reasons of unsuitability.

 

Conditions of Sale

 

Credit Notes:

1. ASSA ABLOY will issue the Buyer with a Company credit note under the following conditions providing a RMA is issued in accordance with the procedures in paragraph 4 above if the goods are returned.

1.1 The goods supplied are proven to be faulty or not reasonably suitable for the purpose for which they are generally intended (subject to ASSA ABLOY’s quality control inspection and report). Section 55(2) CPA

1.1.1 Are not of good quality, in good working order and free of any defects

1.1.2 Not usable and durable for a reasonable period of time, having regard to the use to which they would normally be put and to all the surrounding circumstances of their supply; and

1.1.3 Don’t comply with any applicable standards set under the Standards Act, 1993 (Act No. 29 of1993), or any other public regulation]

1.2 The goods delivered did not conform to the goods that were ordered.

1.3 The goods were short delivered.

1.4 The goods were incorrectly priced or discounted.1.5 As set out in 4.9 above.

 

Warranty:

1. In addition to the statutory warranties in terms of section 56 of the Consumer Protection Act 68 of 2009 all products manufactured or distributed by ASSA ABLOY carry a warranty of 1 year from date of purchase against manufacturing defects in materials or workmanship. This warranty is subject to appropriate application and correct installation .

2. ASSA ABLOY will not accept any claim for any consequential losses arising out of a warranty claim.

3. Warranty claims will not be credited or taken back for cash refund.

4. The warranty does not cover error of fitment.

5. The warranty is invalidated if the ASSA ABLOY supplied product is used in combination with non-approved products from a third party.

6. Should ASSA ABLOY be required to do a site visit for Warranty checks and it is found that the fault is not that of an ASSA ABLOY product, a fee of R350.00 per half day will be charged. This excludes, travel, accommodation and meals.

 

Prices:

1. Prices will always be those ruling at date of dispatch unless a specific fixed price quotation has been agreed by ASSA ABLOY when submitting a written quotation.

2. ASSA ABLOY will always endeavour to give as much notice as possible of any price increases but due to fluctuating costs of materials linked to local inflation and monetary foreign exchange rate fluctuations, prices may be subject to change without notice.

3. The Buyer should check for any price increases due to foreign exchange fluctuation before placing a firm order for large quantities of these products. Any change in exchange rate of more than 5% may result in a price revision. Forward cover against exchange rate fluctuation can be offered to the Buyer.

4. All prices quoted are exclusive of Value Added Tax.

5. E. & O.E. : Errors and Omissions expected in price lists, quotations and specifications

6. A 5% packaging premium will be charged if it is requested that lock components be packed as a lockset. Stock orders will be rounded to the nearest case quantity.

7. A packaging premium on all Pack-By-Door requests will be charged at R 10.00 per door.

 

Delivery:

1. All delivery dates are given in good faith but any delay in delivery for any reason shall not constitute any breach of contract and no claims arising out of late delivery shall be considered. [Section 19(6) CPA]

 

Specification:

1. Unless otherwise stated, specifications generally will conform to that quoted in the Company’s latest catalogue, but we reserve the right to alter such specification without notice. Supplementary catalogue pages as issued from time to time will be deemed to be part of the Company’s latest catalogue.

 

General:

1. No responsibility is accepted for delay caused by war, force majeure, restraint or control by government, strikes, lockouts, disputes, accidents to works, plant or machinery or any other circumstances beyond control, which affect or interfere with the production or delivery of goods sold, and we reserve the right to cancel or suspend orders or deliveries on the occurrence of such eventualities.

2. A R250/hour Marketing fee to be charged for any artwork or event planning.

 

Definitions:

1. Company, also referred to as ASSA ABLOY, shall mean ASSA ABLOY (SA) (Pty) Limited.

2. Buyer shall mean the party to whom the order acknowledgment, Invoice and Statement is addressed. In particular, the Buyer’s attention is drawn to clauses which have been highlighted, where the Buyer’s risk may be limited, risk or liability assumed or an indemnity given by the Buyer.